At Golden Hour Goods LLC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition.
Include all original packaging and accessories.
Not be damaged due to misuse or improper handling.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Products showing signs of use or damage caused by the customer.
Clearance or final sale items (if applicable).
Gift cards.
Items returned after the 30-day return period.
How to Request a Return
To start a return, please contact our customer support with:
Order Number
Full Name
Reason for the return
Photos (if the item is damaged or defective)
Our team will review your request within 1–2 business days and provide return instructions if your request is approved.
Return Shipping
If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping cost.
For returns due to personal preference, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
Refunds will be issued to your original payment method.
Refunds are processed within 1–2 business days after inspection.
Your bank or payment provider may take 5–10 business days to post the refund to your account.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
Order Number
Photos of the product and packaging
A brief description of the issue
We will work quickly to provide a replacement or refund where applicable.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be canceled.