1. Where do you ship?
Currently, we only ship within the United States.
2. How long does order processing take?
Orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. How long does shipping take?
Standard delivery usually takes 3–7 business days.
The estimated total delivery time is 4–9 business days, including order processing.
4. Which shipping carriers do you use?
We ship orders through trusted U.S. carriers.
The carrier is selected based on your shipping address and order requirements.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to become active.
6. Can I change or cancel my order?
Yes. You may request to change or cancel your order within 12 hours of placing it.
After an order enters processing or has been shipped, changes or cancellations are no longer guaranteed.
7. What is your return policy?
We offer a 30-day return policy.
Returned items must be unused, in their original condition, and include the original packaging.
Please refer to our Return & Refund Policy for complete details.
8. When will I receive my refund?
After your returned item has been received and inspected:
Refund approval: 1–2 business days
Refund arrival: 5–10 business days, depending on your bank or payment provider.
9. What should I do if my package arrives damaged?
If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
Your Order Number
Photos of the item and packaging
A brief description of the issue
Our support team will assist you as quickly as possible.
10. How can I contact customer service?
Email:
alexis@goldenhourgoodsllc.com
Phone:
+1 (839) 390-9214
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We aim to respond to all inquiries within 24 business hours.
11. Is my payment information secure?
Yes. We use secure payment processing technology to help protect your payment information. Your complete payment details are not stored on our servers.
12. Do you ship internationally?
No. At this time, we only accept and ship orders within the United States.
13. How do I know if my order was placed successfully?
After your order is completed, you will receive an order confirmation email. If you do not receive it within a few minutes, please check your spam or junk folder, or contact our customer support.